1. INFORMATION WE COLLECT

1.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, business address)

• Billing and payment information

• Business information relevant to branding services

• Communication records and correspondence

• Website usage data

1.2 How We Collect Information

We collect information:

• Directly from you when you purchase our services and when you take the branding journey.

• When you communicate with us via email, contact forms, or other channels

• Through automated technologies when you use our website (cookies, analytics)

• From third-party payment processors with your consent

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

2.1 Service Provision

• To deliver the branding services you've purchased

• To process payments and maintain business records

• To communicate with you about your branding project

2.2 Business Operations

• To improve our services and develop new offerings

• For administrative purposes and internal record keeping

• To analyze usage patterns and optimize website performance

2.3 Marketing and Communication

• To send you information about our services (with consent)

• To respond to your inquiries

• To provide updates relevant to your purchase

3. LEGAL BASIS FOR PROCESSING

We process your information based on:

• Performance of our contract with you when providing our services

• Our legitimate business interests

• Your consent, where specifically requested

• Compliance with legal obligations

4. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Business transaction records are typically kept for [X] years to comply with tax and accounting regulations.

5. DATA SHARING AND DISCLOSURE

5.1 Service Providers

We may share information with third-party service providers who help us operate our business, such as:

• Payment processors

• Email service providers

• Cloud storage providers

• Website hosting services

5.2 Legal Requirements

We may disclose your information if required by law, government request, or to protect our legal rights.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction.

6. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you

• Correction: Request correction of inaccurate information

• Deletion: Request deletion of your information under certain circumstances

• Objection: Object to certain processing of your information

• Data portability: Request transfer of your information in a structured format

To exercise these rights, please contact us using the information in Section 11.

7. COOKIES AND TRACKING

Our website uses cookies and similar technologies to enhance user experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, or modification. However, no internet transmission is completely secure, and we cannot guarantee the security of information transmitted to our website.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites.

10. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. CONTACT INFORMATION

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

hello@sosai.studio

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We encourage you to review this Privacy Policy periodically.